Privacy Policy for Ramaru Memorial Services
Effective Date: [ 13 November 2024 ]
At Ramaru Memorial Services, we understand the importance of protecting your privacy and are committed to ensuring that your personal information is handled with care and respect. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website or interact with our services.
1. Information We Collect
We collect personal information from you when you:
- Make inquiries or requests for our products and services.
- Contact us via phone, email, or through our website.
- Place an order for a tombstone or memorial service.
- Register for newsletters, updates, or other communication.
The types of personal information we may collect include:
- Full name
- Contact information (phone number, email address)
- Billing and shipping information
- Payment details (when processing orders)
- Information related to the design and personalization of memorials
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To provide you with the products and services you have requested.
- To respond to your inquiries and provide customer support.
- To process orders and transactions.
- To send you updates, promotional materials, and other communications related to our services (you may opt-out at any time).
- To improve the quality of our services, products, and customer experience.
3. Sharing Your Information
We will not share your personal information with third parties, except in the following circumstances:
- Service Providers: We may share information with trusted service providers who assist us in delivering services (such as payment processors and delivery partners). These third parties are contractually bound to keep your information confidential.
- Legal Compliance: We may disclose your personal information if required by law, such as to comply with a subpoena, legal process, or a government request.
4. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We use industry-standard security measures to safeguard sensitive data, such as encryption for online transactions. However, please note that no method of data transmission over the internet or electronic storage is 100% secure, and while we strive to protect your personal data, we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us recognize your preferences and improve the performance of our website. You can choose to disable cookies in your browser settings, but this may affect your experience on our site.
6. Your Rights and Choices
You have the right to:
- Access the personal information we hold about you.
- Request correction or updates to your information.
- Request the deletion of your personal data, subject to certain legal exceptions.
- Opt out of marketing communications at any time by following the unsubscribe instructions included in our emails.
To exercise any of these rights, please contact us using the details provided below.
7. Retention of Your Information
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law, whichever is longer. Once your data is no longer needed, we will take reasonable steps to securely delete or anonymize it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top of the page will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights regarding your personal data, please contact us at:
Ramaru Memorial Services
Phone: +27 64 959 6500
Email: info@ramarumemorialservices.co.za
Address: 26 Bontebok Ave Kempton Park
Website: ramarumemorialservices.co.za
By using our services, you consent to the terms of this Privacy Policy.
This policy is designed to help you understand how we manage your data and ensure your privacy while engaging with Ramaru Memorial Services.